Frequently Asked Questions

How does Safeway Drivers work?
It's simple. Our chauffeur drives his or her personal vehicle to your home, office, or wherever you may be; parks the vehicle, and then uses your car to become your personal chauffeur.

How long can I use my chauffer?
Your chauffeur is yours for however long you desire his or her service. Once you've satisfied our four hour minimum requirement.

When does billable time start?
Billable time starts after our driver arrives at the address you designated for pick up and completes a 10 minute inspection of your vehicle. Our drivers will arrive 10-15 minutes prior to your requested pick up time to complete this required inspection, and you will not be billed for those minutes.

How do I get billed?
Our clients are billed at an hourly rate. Please check or reservations page for details.

What happens to my car while I’m at my meeting, appointment, dinner, etc.?
Your chauffeur remains with your car for the entire service period; or you may request to be escorted in the venue for added security.

If my meeting or engagement finishes earlier or later than expected, how do I contact my driver?
You may contact your driver to inform him or her of changes via his or her cellular phone.

How do I pay for service?
Charges are billed (at the end of your service period) to the credit card provided to secure your reservation. No cash payments are accepted.

Does Safeway Drivers offer discounts?
Yes, we offer various types of discounts. See our Discounts page for a full description.

Are your chauffeurs employees or contracted?
Our chauffeurs are employees of our company, an not contracted. We do utilize affiliate companies to provide limousine and charter bus services.

What is standard attire for my chauffeur?
The chauffeur’s attire is at the client’s request. Upon requests for formal attire, a black suit, white shirt and black tie is worn, and a black polo sport shirt and black pants are worn upon requests for casual attire.

Can I reserve the same driver whenever I use Safeway?
Yes, you may request the same driver every time. We will make every effort to ensure your request is accommodated whenever possible.

Can I reserve a car and a driver with Safeway?
Yes, we can accommodate all requests for sedans, SUV's, vans, limos and charter buses.

Why does my chauffeur have to perform an inspection of my vehicle?
The inspection is performed for your safety and protection. It is to assess whether the vehicle is in lawful condition to be driven.

What items are checked?
Your seatbelts, insurance, registration, inspection, lights, turn signals, horn, tires and brakes.

Should I tip my chauffeur?
Safeway Drivers does not add a gratuity to our service fees. Tipping is appreciated, but completely voluntary and at the client’s discretion; the industry standard is 20%.

What do I do if I want to cancel my reservation?
You may cancel your reservation without penalty up 24 hours in advance. You will be charged a $75 fee for any cancellation or change made with less than 24 hours notice.

How far in advance can I make a reservation?
All reservations must be made at least 48 hours in advance but can be made up to 3 months in advance.

Can I make a same day reservation?
Yes, you must however, call our office to do so, and we will make every attempt to accommodate you.

What about insurance?
Insurance laws in the state of Texas dictate that coverage follows the vehicle regardless of the driver, provided that the driver is insurable. Your insurance will provide coverage in the event of an accident.

We have had ZERO incidents or accidents since opening in February 2005!!